Privacy policy
Your privacy as a user is a fundamental value for us.
However, in an increasingly digital world, companies need to collect and process personal data in order to provide you with the products and services you want. In this document, we try to explain our vision regarding our privacy policy to protect your privacy and personal data.
Europa heeft daarom een eigen beleid uitgewerkt dat verplichtend van toepassing is in de lidstaten. Deze GDPR regeling biedt een goede bescherming tegen de aantasting van elke Europese burger zijn privacy. (zie link naar GDPR rules: https://ec.europa.eu/info/law/law-topic/data-protection/data-protection-eu_nl).
Personal data
Personal data means any specific information relating to a natural person who can be identified. This includes your name, address, phone number, email address, date of birth, products and services you have used, information you provided through our website or other contact channels, etc.
Collection of personal data
Distribution activities of Urban Waterway Logistics
Your personal data may be processed by us for carrying out and improving the efficiency and quality of its distribution services.
That data is never used for marketing purposes.
Website
Your personal data may be processed by us to provide you with feedback on a question, request or complaint. The following data will then be processed: your name, address, telephone number, email address and a description of the question, request or complaint.
For the use of cookies, please refer to our Cookie Policy on this website.
Data processing for direct marketing purposes
If you are a customer of Urban Waterway Logistics, we may use your personal data - unless you have objected - to contact you for commercial purposes after analysing your profile, to inform you about our products and services.
If you are not a customer of Urban Waterway Logistics, your personal data will not be used for commercial purposes unless you have clearly given your consent. In any case, you can withdraw your consent at any time.
Processing of children's data
Urban Waterway Logistics' products and services are not targeted at children and we do not engage in any child-oriented promotion or marketing of our services. If you believe that we have inadvertently or unintentionally collected and used personal data relating to a minor without appropriate consent (from a person who is able and competent to give consent), please notify us via the contact form so that we can promptly delete such data from our servers and make other necessary corrections.
Transfer of personal data
We will not sell, transfer or otherwise distribute your personal data to third parties unrelated to Urban Waterway logistics except in relation to the performance of the agreement, unless required by law or unless you have given Urban Waterway logistics your express consent to do so.
Retention of data
Your personal data will be kept for the statutory duration after recourse to our services, for as long as required by law, for the period required for handling complaints, for the period specified in the information statement delivered at the time you communicated your data and for thirty (30) days following your request for termination.
Data security
We take technical and organisational security measures to protect your personal data against destruction, loss, alteration, access or misuse. Urban Waterway Logistics also undertakes to limit access to personal data as much as possible and thus only grant access when necessary. Employees who have access to the data have been informed of their data security obligations. Security measures are regularly reviewed and updated to ensure an appropriate level of security.
How can you check your personal data?
If you would like to access your personal data, have them corrected if necessary, or if you would like them deleted or their processing restricted, if you would like to object to the processing, withdraw your consent or make use of data portability, you can contact us online via our contact page.
Mocht u niet het verwachte antwoord op uw verzoek ontvangen, dan kunt u een klacht indienen bij de bevoegde autoriteit in België: www.privacycommission.be
Contact
If you have any questions about the processing of your personal data, please contact us on +32 (0)473 22 22 20 or peter@urbanwaterwaylogistics.net
The General Data Protection Regulation (GDPR) - Regulation (EU) 2016/679
The Data Protection in Law Enforcement Directive - Directive (EU) 2016/680